Ontario Soccer now includes the TP Complaints Management Service for members - effective today: August 23, 2024

ALIAS Solutions

This service "will allow individuals to report improper conduct through the ALIAS reporting
mechanism (web and phone) and ensures that safe sport (maltreatment) reports are managed
independently through ALIAS’ independent third-party case management."

• see Ontario Soccer's full Bulletin here

How it Works:
ALIAS follows the framework of the Code of Conduct and Ethics available in the Ontario Soccer
Policies (Appendix B1),

1. To report a complaint, access the ALIAS’ “Report A Complaint” link or call 1-833-834—0614
2. Once an individual submits a report:

• ALIAS’ team receives the report and determines the steps to resolution based on Ontario
  Soccer Policies (Appendix B1)
• ALIAS manages the case and involves external parties when needed
• Cases are handled with the utmost confidentiality and compassion
  Communications:
  To assist in the awareness (on-going and launch), Ontario Soccer, in conjunction with ALIAS, will be
  providing communication and educational resources to further promote this service.